SMS Privacy Policy

PLYMOUTH MEDICAL provides SMS/text messaging as a convenient way for clients to place orders, request order updates, receive shipping information, and communicate with our Customer Service team.

This SMS Privacy Policy explains how we collect, use, and protect personal information when communicating with you by text message.

1. Information We Collect Through SMS

When you communicate with us via SMS, we may collect the following types of information:

  • Your name

  • Clinic or business name

  • Phone number used to send or receive text messages

  • Order details (products, quantities, purchase information)

  • Shipping information (ship-to contact, address, delivery preferences)

  • Billing or invoice-related information

  • Any other information you voluntarily provide during the conversation

2. How We Use Information Collected Through SMS

We use SMS-collected information solely for business and customer-service purposes, including:

  • Processing and placing orders

  • Confirming order details

  • Providing updates on order status and shipping

  • Coordinating delivery or pick-up details

  • Resolving customer service issues

  • Communicating regarding invoices, backorders, or product availability

  • Responding to general questions from authorized account contacts

3. Who We Share SMS Information With

We do not sell, share, or disclose SMS-collected information to third parties for marketing or unrelated purposes.

We may share information only with:

  • Shipping carriers (solely to fulfill deliveries)

  • Our internal operations or customer-service team

  • Service providers that support our messaging platform (e.g., RingCentral)

  • Legal authorities when required to comply with law or protect against fraud

SMS consent and phone numbers are never shared with third parties or affiliates for their own marketing purposes.

4. SMS Consent

By providing your mobile number and initiating communication with us via SMS, you consent to receiving text messages related to:

  • Order processing

  • Shipping confirmations

  • Customer service inquiries

  • Account, billing, or product-availability questions

You may opt out at any time by replying “STOP.”

5. Data Security

We maintain administrative, technical, and physical safeguards to protect information collected via SMS from unauthorized access, disclosure, or misuse.

6. Your Choices

You may:

  • Opt out of SMS at any time by replying “STOP.”

  • Request changes to your account information.

  • Contact us for questions regarding how your information is handled.

7. Contact Us

If you have questions about this SMS Privacy Policy or how your information is used, please contact us at:

PLYMOUTH MEDICAL

Email: customerservice@plymouthmedical.com

Phone: (888) 392-5076